Cielo - Incorrect Product Delivery & Shocking after sales service

The after sales service at Cielo is atrocious, the sales team at the Design Quarter branch was all too happy to sell me a patio set and reassured me they had the colour I wanted at their warehouse. The sale process was seamless. Delivery happened sooner than I had expected and this is where the problem started. I ordered a brown Montae set only to end up with a black Montae set. The courier company would not take responsibility for this and simply told me to send Cielo an email to arrange an exchange. This process has been painstaking to say the least! Nosithembiso Majwabi the customer service agent is a pro at stalling, I have sent her all the information she’s asked for and all she has done is acknowledge receipt and ignored all my attempts to follow up. At this point I am ready for Cielo to come take their set that I did not order and refund me. I would much rather buy from a supplier that cares about its customer.