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Ntokozo N
1 reviews | Active since Sept 2019
04 Sept 2019, 12:04
Cielo Incomplete Furniture
I purchased a patio lounge set from Cielo. It was delivered and after abut 2 weeks of delicery I opened the set to dicover that 2x sitting cusions where missing. I informed them only yo be shown the middle finger and told to get lost. I have read most of the reviewws here on this site and it is evident that this is their modus operandi..the ****** money from people and nit deliver. Why would I lie and waste my time writing emails and calling them that the piece is incomplete when it isnt. What am I supposed to do now that its incomplete. This is insane we cant allow these people to get away with this kind of *****ery. Ombudsman must assist with these kinds of business dealings and it must stop
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Cielo's replyOfficial
30 Sept 2019, 08:55Dear Ntokozo,
Thank you for your feedback. We take every review seriously and investigate each query in order to address the complaints or concerns raised and to improve service on our side.
We received confirmation that you have in the meantime located the missing cushions and that same was stuffed underneath your patio set.
We are looking forward to be of service again.
Warm regards,
The Customer Service Department
on behalf of the Management Team
Thank you for your feedback. We take every review seriously and investigate each query in order to address the complaints or concerns raised and to improve service on our side.
We received confirmation that you have in the meantime located the missing cushions and that same was stuffed underneath your patio set.
We are looking forward to be of service again.
Warm regards,
The Customer Service Department
on behalf of the Management Team
Cielo's reply30 Sept 2019, 08:55
Official
Dear Ntokozo,
Thank you for your feedback. We take every review seriously and investigate each query in order to address the complaints or concerns raised and to improve service on our side.
We received confirmation that you have in the meantime located the missing cushions and that same was stuffed underneath your patio set.
We are looking forward to be of service again.
Warm regards,
The Customer Service Department
on behalf of the Management Team
Thank you for your feedback. We take every review seriously and investigate each query in order to address the complaints or concerns raised and to improve service on our side.
We received confirmation that you have in the meantime located the missing cushions and that same was stuffed underneath your patio set.
We are looking forward to be of service again.
Warm regards,
The Customer Service Department
on behalf of the Management Team