CIELO IGNORES ALL DELIVERY INSTRUCTIONS!!!!

Today I am beyond frustrated with the pathetic service I received from Cielo with an online order. You don't even deserve a 1 star. I have been a faithful and loyal Cielo client for years. I have referred many friends and family to you because of good quality and service. My mother placed big and expensive order following the referral. Seems to me good service only lasts so long..... What is the point of DELIVERY INSTRUCTIONS when you buy something online, if it is totally ignored and the courier company is outsourced twice???? No instructions have been handed down. I received a sms on Friday 5 December that the order had been processed and would be downloaded on the 5th. It was already suspicious to me, and I called Cielo, after which they were promised that the delivery would take place on Monday the 9th. Monday comes and goes, no delivery. I called AGAIN in the afternoon, and was PROMISED the delivery would take place on Tuesday. When I call CIELO, I am put through 3 times to an outsource courier company that has NO answers. I was very patient with all the calls, I did not mind being put on hold with music playing in my ears. My delivery instructions was not given to the outsourced courier. This morning my order was dropped off in town without my knowledge after giving specific instructions and asking yesterday and being re-assured that they will phone (address for delivery is on our farm, 5km outside the town - address is well detailed and it was requested that the courier call before delivery) No one calls. Nobody says that the courier does not drop off at a farm. Until today, NOBODY said the address was not going to work. I paid R1200 for delivery to our farm. Then why pay the R1200????? This is a matter of principle for me. Nobody makes you aware that the courier services are outsourced. You ignore instructions and leave us to sort out your mess. Ridiculous! Beyond ridiculous.