Cielo - I will never buy anything from this company again

I logged a request on 24/12/2024 to return furniture. However, the furniture was eventually collected on 21/01/2025 after many emails, phone calls and a review on Hello Peter.

Unfortunately, Cielo’s terrible customer service continues as they are quiet about when I will be refunded close to R20,000. I emailed Customer Care twice to follow up and my emails have not been responded to. I also posted the question about my refund under the previous review, but they did not respond - hence this new review.

I have bought many things from Cielo over the years, but this is the last time I buy anything from this company.

Could someone at Cielo kindly let me know what's the process and timeline to get my money refunded.