Cielo - I WANT MY REFUND AND EXCHANGE PLEASE !!

This store has disappointed me the second time around, never buying there again, sad part is I love their items.

They reserve an item you already paid for weeks ago for someone else, you are told to wait for another one from a different warehouse. You request a split delivery given that the items are urgent.

From the items I purchased, 2 were extremely mouldy smelly carpets. They smelt so bad our nose were congested, my baby struggled to sleep during the night. He would cry. I requested a replacement, I was told to put them outside to air-dry, this is despite the fact that apparently no one has complained about this before. So I just decided to wash my brand new smelly carpets from a reputable brand. Disappointed was an understatement- I didn't expect that.

The item got delivered, I decided to return as I didn't like it. It's been 2 weeks since I've logged an exchange. The item has still not been collected. I am told I would need to wait for the item to be collected before exchange- delay tactic.

From the items purchased (it was a big order), which has been almost 1.5 months, they still haven't refunded me for items I returned despite their 7- 14 day turnaround. They reply to emails after 24-48 hours if at all, again a tactic to delay the process unnecessarily. You try get assistance from the chat option, you are told to call the customer line. You call the customer number, you are told the designated person who handles your account is working remotely. That person doesn't bother to respond.

I am so disappointed in this store. I WANT MY REFUND AND EXCHANGE PLEASE !!