Cielo hugely disappointing

A couple of things; firstly i contacted Cielo 16th October to enquire if I could have two items ordered and delivered with a current order. The service agent said that a sales consultant would be with me on the Monday, 18 October, to finalise the sale, invoice etc so I could pay.

The sales consultant did not call.

I followed up again, via chat, on Saturday 23rd October and again the consultant mentioned that they apologised and someone would get back to me on Monday, 27th October. I had a concern over the availability products and the price thereof as they were on special and no longer were a week later. Still nobody has called.

I must admit that although the items are great by all accounts the level of service is remarkably low. I had issues with their credit service provider & although they took time to sort it out they did not apologise and this despite that I lost out on sale. And now this. Perhaps I am mistaken in having felt that Cielo was a brand focused on quality.

That brings me to an item that was purchased last year, took months to arrive, and when it did was the right item but for the wrong side of the bed.

It is a pity as, as I said, I have enjoyed the products but once I receive my goods in transit, once I get the side table corrected, and once I hopefully get the query with regards current orders sorted, this will be my last interaction with Cielo.

The after service (I expect a vendor), the chat function on weekends, and the service provider for credit are all subpar.