1 reviews | Active since Apr 2019
CIELO - horrific service
I have never received such ********** service as I have from Cielo. This is a warning to stay away!
Love the look of their products but when it comes to delivery, the actual product and customer service...well....let's just say that the customer is treated like dirt.
I ordered a bed...it arrived. I attempt to put the bed together, but the very first part I try put together doesn't even fit!!!!!! Their one job is to make sure their products actually can assemble.
Anyway..so now I try get hold of someone to come and replace the part/bed. Greeted with very friendly people on the phone who tell me that someone will be in touch with me within 48 hours (which is already a long wait)...I wait...50 hours pass..not a word. Which means that I have to call them.
My boyfriend ends up calling...we are told that we will have to wait another 5 days until our parts arrive. A week has already passed since delivery and now we have to wait another 5 days. This is unacceptable.
We haven't recieved one apology and the communication is SO poor. I have not been contacted once...I have had to make the phone call.
WARNING: DONT ORDER FROM CIELO.
UNHAPPY CUSTOMER
We regret to be informed of your dissatisfaction with the service received. Cielo is committed to providing not only great value for money but, as you can see from our excellent review score on platforms such as Hello Peter, to also offer the best service too. We apologize for any form of poor service you have received and investigated your matter.
Regarding not receiving communication from our after sales department, this is not acceptable and not in line with company policy. Please note that his will be addressed with the particular department head in order to ensure that this does not happen again.
I received confirmation that this matter has been resolved and wish to apologize for the inconvenience caused and hope that you would one day consider giving us another chance. Sincerely,
CIELO On behalf of the CIELO Management Team
We regret to be informed of your dissatisfaction with the service received. Cielo is committed to providing not only great value for money but, as you can see from our excellent review score on platforms such as Hello Peter, to also offer the best service too. We apologize for any form of poor service you have received and investigated your matter.
Regarding not receiving communication from our after sales department, this is not acceptable and not in line with company policy. Please note that his will be addressed with the particular department head in order to ensure that this does not happen again.
I received confirmation that this matter has been resolved and wish to apologize for the inconvenience caused and hope that you would one day consider giving us another chance. Sincerely,
CIELO On behalf of the CIELO Management Team