AL
Aidan L
1 reviews | Active since Sept 2024
17 Sept 2024, 16:54
Cielo horrible service
Horrible horrible horrible service..ordered stuff online a week ago had no feedback at all of whats going on we had to phone and phone and phone to eventualy see whats going on then when we finally get feedback we get told not all our stuff will be delivered.I went to Decofurn for other items and the service was great and had no stock and received it 2days later with no delivery charge as to a r1000 delivery from Cielo and receive half your order..would not recommend at all..
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Cielo's replyOfficial
18 Sept 2024, 08:51Good day Aidan
Thank you for the feedback.
We are sorry to hear about the experience you have had. It can be disappointing when your expectations are not met.
We have tried to call you however you were unavailable at the time. We have contacted your wife and advised her regarding the delivery.
In terms of delivery, our fee structure is aligned with industry norms and is capped at a maximum of R950 per order. This ensures that even larger orders are delivered at a fair and consistent rate.
Your wife will be receiving the tracking details via email soon.
Kind regards
Customer Service Team
Thank you for the feedback.
We are sorry to hear about the experience you have had. It can be disappointing when your expectations are not met.
We have tried to call you however you were unavailable at the time. We have contacted your wife and advised her regarding the delivery.
In terms of delivery, our fee structure is aligned with industry norms and is capped at a maximum of R950 per order. This ensures that even larger orders are delivered at a fair and consistent rate.
Your wife will be receiving the tracking details via email soon.
Kind regards
Customer Service Team
Cielo's reply18 Sept 2024, 08:51
Official
Good day Aidan
Thank you for the feedback.
We are sorry to hear about the experience you have had. It can be disappointing when your expectations are not met.
We have tried to call you however you were unavailable at the time. We have contacted your wife and advised her regarding the delivery.
In terms of delivery, our fee structure is aligned with industry norms and is capped at a maximum of R950 per order. This ensures that even larger orders are delivered at a fair and consistent rate.
Your wife will be receiving the tracking details via email soon.
Kind regards
Customer Service Team
Thank you for the feedback.
We are sorry to hear about the experience you have had. It can be disappointing when your expectations are not met.
We have tried to call you however you were unavailable at the time. We have contacted your wife and advised her regarding the delivery.
In terms of delivery, our fee structure is aligned with industry norms and is capped at a maximum of R950 per order. This ensures that even larger orders are delivered at a fair and consistent rate.
Your wife will be receiving the tracking details via email soon.
Kind regards
Customer Service Team