JM
Jane M
1 reviews | Active since Oct 2017
30 Jul 2020, 13:27
Cielo homeware store
The customer experience when purchasing online at ceilo is atrocious. Firstly the website does not even mention whether an item is out of stock. When the expected delivery date arrives, no notification of a delay is given due to no stock. I have attempted to reach someone who can help me 7 times - the call center is always busy, emails are ignored, and the chat service is of absolutely no help. Please do not make the mistake of ever shopping online at ceilo.
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Replies (2)
Cielo's replyOfficial
31 Jul 2020, 06:03Dear Jane
Thank you for your review.
Please accept our sincere apologies for the inconvenience and any delay with the shipment of your cookware. We are extremely challenged by the local and global impact on trade during this crises, hence delay in our shipment and consignment of goods. We can assure you that we take every complaint seriously and that we are actively working on ways to meet our customers expectation.
Your Sales Agent will contact you regarding estimated time of arrival.
We thank you for your patience and consideration in this regard.
Regards
Customer Care Department
Thank you for your review.
Please accept our sincere apologies for the inconvenience and any delay with the shipment of your cookware. We are extremely challenged by the local and global impact on trade during this crises, hence delay in our shipment and consignment of goods. We can assure you that we take every complaint seriously and that we are actively working on ways to meet our customers expectation.
Your Sales Agent will contact you regarding estimated time of arrival.
We thank you for your patience and consideration in this regard.
Regards
Customer Care Department
Cielo's reply31 Jul 2020, 06:03
Official
Dear Jane
Thank you for your review.
Please accept our sincere apologies for the inconvenience and any delay with the shipment of your cookware. We are extremely challenged by the local and global impact on trade during this crises, hence delay in our shipment and consignment of goods. We can assure you that we take every complaint seriously and that we are actively working on ways to meet our customers expectation.
Your Sales Agent will contact you regarding estimated time of arrival.
We thank you for your patience and consideration in this regard.
Regards
Customer Care Department
Thank you for your review.
Please accept our sincere apologies for the inconvenience and any delay with the shipment of your cookware. We are extremely challenged by the local and global impact on trade during this crises, hence delay in our shipment and consignment of goods. We can assure you that we take every complaint seriously and that we are actively working on ways to meet our customers expectation.
Your Sales Agent will contact you regarding estimated time of arrival.
We thank you for your patience and consideration in this regard.
Regards
Customer Care Department
JM
Jane M's updateReviewer Update
31 Jul 2020, 08:18The fact that you think I ordered cookware when actually I ordered a duck feather down duvet just goes on to prove the point that no consideration is taken towards customer care.
JM
Jane M's update31 Jul 2020, 08:18
Reviewer Update
The fact that you think I ordered cookware when actually I ordered a duck feather down duvet just goes on to prove the point that no consideration is taken towards customer care.