1 reviews | Active since Mar 2022
CIELO HOMEWARE AND FURNITURE 2ND TIME AROUND WORST CUSTOMER SERVICE EXPERIENCE
ABSOLUTE worst customer service when it comes to damaged items delivered to you by their courier companies. You wait for 4-8 weeks for a return item and forever to get a call or response from their customer care agents. They promise to return calls- they don't , they promise to sort your queries out- they don't. BE WARNED if you have a damaged item of any kind delivered to you, brace yourself for a 6-10 week waiting period to have this damaged item collected and to receive a replacement. You are better off, buying another item from a different RETAILER. I have given them the benefit of the doubt with a previous similar experience, but low and behold they did not fail to DISSAPPOINT a 2nd time. It is now almost 4 weeks since I reported my damaged item- still sitting in a box in my lounge- it has not been collected nor has anyone called me to inform me they will be collecting it and replacing it. Couriers damaged this item during transportation, it has not even been unpacked from its packaging, as we could see the broken pieces of the mirror piercing through the packaging.
Thank you for your review.
We sincerely apologize for the disappointing experience you have had with your order.
We want to assure you that this is not the level of service we aim to provide, and we take your concerns seriously.
Please allow us the opportunity to make things right. We are escalating your case to our highest priority, and we will investigate the matter thoroughly to understand the reasons behind the delays and lack of communication. Our team will reach out to you promptly to coordinate the collection of the damaged item and expedite the process.
We understand the importance of resolving this matter as soon as possible, and we genuinely appreciate your patience.
Once again, we sincerely apologize for the inconvenience you've faced, and we are committed to making this right for you.
Our Team will revert to you directly.
Kind Regards
Customer Care Team.
Thank you for your review.
We sincerely apologize for the disappointing experience you have had with your order.
We want to assure you that this is not the level of service we aim to provide, and we take your concerns seriously.
Please allow us the opportunity to make things right. We are escalating your case to our highest priority, and we will investigate the matter thoroughly to understand the reasons behind the delays and lack of communication. Our team will reach out to you promptly to coordinate the collection of the damaged item and expedite the process.
We understand the importance of resolving this matter as soon as possible, and we genuinely appreciate your patience.
Once again, we sincerely apologize for the inconvenience you've faced, and we are committed to making this right for you.
Our Team will revert to you directly.
Kind Regards
Customer Care Team.