Cielo has provided me with the worst customer service

Cielo has provided me with the worst customer service. My order was processed incorrectly at the Fourways store in December 2024 with the wrong colour in spite of me asking for a specific colour 4 times. I then had to wait weeks for a refund and constantly follow up for the refund. I had then decided to place an online order in Feb, thinking it would be a better option however that was not the case. This order showed up at my door when I was not home to receive it and again with no communication before hand. Since then rescheduling claims to be a continuous issue with promises of a call to inform me of the ETA with no contact since. Promises were made that have not materialized. Since the beginning of my interaction with this company, I've had terrible customer service and have been waiting since early December for these items, it is now March! Never purchasing from them again!