1 reviews | Active since Sept 2015
CIELO Furniture-WORST after sale Customer Care service
Currently experiencing the worst service from the Cielo customer care, I bought a couch in December 2021 that was delivered in January 2022..everything was great up until I noticed that the couch has missing legs, logged a call with them and the issue is currently not being attended to ..
All my calls are not being answered, emails are not being responded to, they are also not responding on Instagram.
The only email response I got on a follow up email was that the matter is referred to management (I did not understand this as my initial call was not attended to).
I am currently so frustrated, annoyed and inconvenienced by the non-communication and not attending to a matter that is their mistake in the first place.
All of this has taken away all the beautiful service I received whilst purchasing the couch.
We would like to sincerely apologize for the customer service experienced by you and also for all the inconvenience caused.
Please note that we deem your customer experience as vital component of our business.
Thank you for your patience and consideration in this regard.
Kind Regards
Customer Care
We would like to sincerely apologize for the customer service experienced by you and also for all the inconvenience caused.
Please note that we deem your customer experience as vital component of our business.
Thank you for your patience and consideration in this regard.
Kind Regards
Customer Care
This matter is still not resolved, just accumulated frustrations and inconveniences and stories that don't make sense.
Can these be resolved as soon as possible.
This matter is still not resolved, just accumulated frustrations and inconveniences and stories that don't make sense.
Can these be resolved as soon as possible.
Thank you for your review.
We will address your areas of concern and revert back to you soonest.
Thank you for your patience and consideration in this regard.
Kind Regards
Customer Care
Thank you for your review.
We will address your areas of concern and revert back to you soonest.
Thank you for your patience and consideration in this regard.
Kind Regards
Customer Care
Can they kindly go deliver the missing legs at the Brooklyn CIELO Branch, tell me a conclusive date that I should go pick them up on, I will take the incorrect items to Brooklyn with me when I go pick up the missing legs to this couch I bought early December. (Brooklyn branch is welcome to call me when these have arrived and I will arrange to go there).
Otherwise a reversal of this couch transaction can be done, and once I have my money back in my account you can come pickup your couch cause wow.
Can they kindly go deliver the missing legs at the Brooklyn CIELO Branch, tell me a conclusive date that I should go pick them up on, I will take the incorrect items to Brooklyn with me when I go pick up the missing legs to this couch I bought early December. (Brooklyn branch is welcome to call me when these have arrived and I will arrange to go there).
Otherwise a reversal of this couch transaction can be done, and once I have my money back in my account you can come pickup your couch cause wow.