PJ
Phyllis J

1 reviews | Active since Jun 2020

10 Jun 2020, 16:12

Cielo furniture / Wheco Group! Worst experience of my life!

Please DO NOT shop online with this retailer! They supply damaged, broken or inferior furniture at exorbitant prices and then simply refuse to refund you! I’ve been waiting nearly 3 weeks for a refund of almost R27000 and no matter who I speak to, I simply cannot get my refund!!! ************ as they come ! Nothing has worked. I’ve threatened to lay ******** charges , reported them to the consumer watch dog Wendy knowler and even threatened to send a complaint to carte Blanche and they just ignore you! This is clearly their modus operandi. They sit with our money earning interest all the while we are spending hours chasing them to get our money refunded with no compensation for time we lose doing so ! Pathetic pathetic company ! Worst experience of my life !

0
Replies (1)
Cielo
Cielo's reply11 Jun 2020, 08:46
Official
Dear Phyllis

Thank you for your review.

We are truly sorry for your customer service experience. 

We therefore would like to apologize for not meeting your expectations in this regard. We in the processing of finalizing the matter at hand.

We will communicate to you directly in this regard.

We thank you for your patience and consideration.

Keep Well. Stay Safe.

Regards

Customer Care Department