1 reviews | Active since Mar 2020
Cielo Furniture Store Review
Cielo Furniture Store Review
I placed an order at Cielo’s Kramerville, Sandton branch on 23 November, expecting a smooth and timely process. However, I only received my order on 12 December—a whole three weeks later. While the delay was frustrating enough, the Mackenzie bed frame I purchased arrived damaged, making it impossible to assemble.
This has been an absolute disaster during what is already a busy and stressful December. To add insult to injury, when I contacted Cielo for assistance, I was told I’d need to wait until Tuesday for a consultant to call me back because their support team doesn’t work on weekends or public holidays.
This is completely unacceptable. I bought the bed because it was urgently needed, especially as my wife is pregnant and we’re hosting guests soon, and now we’re left without a usable bed. This experience has been a nightmare, and it feels like South African retailers have no respect for their customers.
Sales Consultant behaviour should have been a big red flag with the email issue I had when I first purchased there I really regret this.
I’ll never shop at Cielo again and will advise everyone I know to avoid them as well. This has been one of the worst retail experiences I’ve ever had.
Rating: 0/10
Thank you for bringing this to our attention.
We sincerely apologize for the delays and poor experience you've had with your order.
We fully understand your frustration, especially given the urgency of your purchase and the condition of the Mackenzie bed frame.
This is far from the level of service we strive to provide.
The delay in response and the inconvenience caused by our support are unacceptable, and we will review our processes to ensure this doesn’t happen again.
A team member will reach out to you as soon as possible to resolve this matter and make things right.
Kind Regards,
Customer Service Team.
Thank you for bringing this to our attention.
We sincerely apologize for the delays and poor experience you've had with your order.
We fully understand your frustration, especially given the urgency of your purchase and the condition of the Mackenzie bed frame.
This is far from the level of service we strive to provide.
The delay in response and the inconvenience caused by our support are unacceptable, and we will review our processes to ensure this doesn’t happen again.
A team member will reach out to you as soon as possible to resolve this matter and make things right.
Kind Regards,
Customer Service Team.