TM
Thobeka M
1 reviews | Active since Jul 2018
10 Dec 2024, 12:42
Cielo furniture store- ******
I ordered furniture from Cielo online and waited almost two weeks without any feedback. When I called the store I was only informed then that the order is out of stock and can take up to 3-4 weeks to be manufactured. They could have communicated that to me before I made payment.
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Cielo's replyOfficial
10 Dec 2024, 13:01Dear Thobeka,
We sincerely apologize for the lack of communication regarding your order.
We understand how frustrating it is to wait without updates, and we deeply regret that we did not inform you about the stock availability before your payment.
This is certainly not the experience we aim to provide.
We will look into your query and reach out shortly with an update.
Kind Regards,
Customer Service Team
We sincerely apologize for the lack of communication regarding your order.
We understand how frustrating it is to wait without updates, and we deeply regret that we did not inform you about the stock availability before your payment.
This is certainly not the experience we aim to provide.
We will look into your query and reach out shortly with an update.
Kind Regards,
Customer Service Team
Cielo's reply10 Dec 2024, 13:01
Official
Dear Thobeka,
We sincerely apologize for the lack of communication regarding your order.
We understand how frustrating it is to wait without updates, and we deeply regret that we did not inform you about the stock availability before your payment.
This is certainly not the experience we aim to provide.
We will look into your query and reach out shortly with an update.
Kind Regards,
Customer Service Team
We sincerely apologize for the lack of communication regarding your order.
We understand how frustrating it is to wait without updates, and we deeply regret that we did not inform you about the stock availability before your payment.
This is certainly not the experience we aim to provide.
We will look into your query and reach out shortly with an update.
Kind Regards,
Customer Service Team