BE
Bridget E
1 reviews | Active since Mar 2009
14 Jul 2020, 08:05
Cielo furniture - failure to respond to request re online order
Cielo Furnitures, really interesting how despite my many emailed and online requests to be contacted to advise the status of my order, I am ignored. Its fairly simple, you have my money, I would like my product. If you are unable to provide me with the product, please simply refund me my money.
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Replies (2)0
Replies (2)
Cielo's replyOfficial
14 Jul 2020, 09:26Dear Brigit
Thank you for your review.
We are truly sorry that you’ve had this experience with your purchase.
We will revert back to you regarding your transaction and further discuss your outstanding products
Kindly accept our apologies for any inconvenience incurred.
Warm Regards
Customer Service Department
Thank you for your review.
We are truly sorry that you’ve had this experience with your purchase.
We will revert back to you regarding your transaction and further discuss your outstanding products
Kindly accept our apologies for any inconvenience incurred.
Warm Regards
Customer Service Department
Cielo's reply14 Jul 2020, 09:26
Official
Dear Brigit
Thank you for your review.
We are truly sorry that you’ve had this experience with your purchase.
We will revert back to you regarding your transaction and further discuss your outstanding products
Kindly accept our apologies for any inconvenience incurred.
Warm Regards
Customer Service Department
Thank you for your review.
We are truly sorry that you’ve had this experience with your purchase.
We will revert back to you regarding your transaction and further discuss your outstanding products
Kindly accept our apologies for any inconvenience incurred.
Warm Regards
Customer Service Department
BE
Bridget E's updateReviewer Update
14 Jul 2020, 11:09Cielo rep**** with vague dates and timelines, and did not in fact answer my query around why the item was not showing as unavailable on their website, instead it showed as available with a 7-14 days delivery time line ... this order was placed 2nd July - to day is day 12 of their delivery timeframe commitment and the item is showing as on back order when tracking status of delivery. They emailed to advise it is ETA 23rd July, is that ETA to me or to their factory? They then stipulated 7-14 days delivery, is that from 23rd July or from 2nd July? I really would prefer to have this order cancelled and my money refunded. This is a 18th birthday gift for my daughter, i dont feel confident that this organization intends to meet the deadline of 7-14 days, which is tomorrow if we consider my order was placed 2nd July.
BE
Bridget E's update14 Jul 2020, 11:09
Reviewer Update
Cielo rep**** with vague dates and timelines, and did not in fact answer my query around why the item was not showing as unavailable on their website, instead it showed as available with a 7-14 days delivery time line ... this order was placed 2nd July - to day is day 12 of their delivery timeframe commitment and the item is showing as on back order when tracking status of delivery. They emailed to advise it is ETA 23rd July, is that ETA to me or to their factory? They then stipulated 7-14 days delivery, is that from 23rd July or from 2nd July? I really would prefer to have this order cancelled and my money refunded. This is a 18th birthday gift for my daughter, i dont feel confident that this organization intends to meet the deadline of 7-14 days, which is tomorrow if we consider my order was placed 2nd July.