BH
Bathabile H
1 reviews | Active since Oct 2014
07 Feb 2025, 11:39
Cielo furniture delivery process
I was not happy with their delivery process. It was never communicated to me the date and time of delivery. Triton arrived at 18:30 and rushed delivery, they scratched my newly painted walls. I asked the guys to go around the house to avoid what they did,but they forced to push it through...I am sooooooo annoyed right now.
Helpful (0)
Replies (1)0
Replies (1)
Cielo's replyOfficial
07 Feb 2025, 17:00Dear Bathabile,
We sincerely apologize for the inconvenience you experienced with our delivery process.
We understand your frustration, especially regarding the lack of communication about the delivery date and time, as well as the damage to your walls.
This is certainly not the level of service we aim to provide.
Thank you for bringing this to our attention, we will contact you shortly to address your concerns.
Kind Regards,
Customer Service Team.
We sincerely apologize for the inconvenience you experienced with our delivery process.
We understand your frustration, especially regarding the lack of communication about the delivery date and time, as well as the damage to your walls.
This is certainly not the level of service we aim to provide.
Thank you for bringing this to our attention, we will contact you shortly to address your concerns.
Kind Regards,
Customer Service Team.
Cielo's reply07 Feb 2025, 17:00
Official
Dear Bathabile,
We sincerely apologize for the inconvenience you experienced with our delivery process.
We understand your frustration, especially regarding the lack of communication about the delivery date and time, as well as the damage to your walls.
This is certainly not the level of service we aim to provide.
Thank you for bringing this to our attention, we will contact you shortly to address your concerns.
Kind Regards,
Customer Service Team.
We sincerely apologize for the inconvenience you experienced with our delivery process.
We understand your frustration, especially regarding the lack of communication about the delivery date and time, as well as the damage to your walls.
This is certainly not the level of service we aim to provide.
Thank you for bringing this to our attention, we will contact you shortly to address your concerns.
Kind Regards,
Customer Service Team.