1 reviews | Active since Oct 2019
cielo furniture
OMW. Spent a lot of money at Cielo. So What did they do. They sent us couches and an ottoman in colours that didn't match the swatch the sales consultant gave us for reference. Moving on. We complained. Was told they'd send packaging for US to repackage what we hadn't ordered. We said no. So they finally sent someone to package it for us. They pitch and land up phoning in to complain that the wrong size boxes had been sent AND not enough cling wrap and bubble wrap. Two weeks in on Wednesday this week and they've STILL not collected the furniture. We're waiting for collection So They can start their 5 to 10 days refund policy. Guess what they didn't take that long to take my money. If you want ****py service AND the wrong products then Cielo is the place for you. Once I've got my money back they won't see me if they were the last furniture shop in S.A. be warned.
Thank you for your feedback. All feedback from our customers, whether positive or negative, helps us to identify areas to improve our product and service offering. We would like to truly apologise for the service received and inconvenience caused regarding this matter.
We have in the meantime informed all departments of the color issue and updated our website accordingly. Confirmation was received that a full refund has been made and the proof of payment forwarded to you.
We realize we have disappointed you, but hope that you would consider buying from us again in future. We are confident we will not let you down again.
Sincerely, The Customer Service Department On behalf of The Management Team
Thank you for your feedback. All feedback from our customers, whether positive or negative, helps us to identify areas to improve our product and service offering. We would like to truly apologise for the service received and inconvenience caused regarding this matter.
We have in the meantime informed all departments of the color issue and updated our website accordingly. Confirmation was received that a full refund has been made and the proof of payment forwarded to you.
We realize we have disappointed you, but hope that you would consider buying from us again in future. We are confident we will not let you down again.
Sincerely, The Customer Service Department On behalf of The Management Team