Cielo

We ordered a Recliner Lounge suit beginning of August, 2 weeks later order arrives.. one of the recliners are black instead of brown. We arrange exchange that, 2 weeks later it arrives, they get the colour right this time but not the correct side of the twin recliner. So we arrange for ANOTHER exchange, 2 weeks later it arrives but looking like a 2nd hand couch. Worst condition, total different look and feel. Clearly they NEVER going to get this order right. We have requested a Refund but this has been such a dragged out draining process. Almost 8 weeks done the line, still no couch or haste to speed up the process from their side.. So disappointing and disgusted with the way the situation has been handled. By FAR the WORST CUSTOMER Service I have ever come across (Customer service Agent- Pelisa Rqoza) has done nothing to help us with this situation or to put us at ease.