CIELO does NOT deliver on turnaround time

I ordered items from Cielo Stonebridge who use Triton Express to deliver my furniture. I was assured that my furniture would be delivered before 5pm today and the driver would call well before. Instructions were also given and recorded on the invoice to that effect. It is now 7:25 pm and we are still waiting for delivery.

Once CIELO Takes your money - over 20K in my case they wash their hands off you.

You are left to deal with the pathetic delivery company TRITON who are even worse than CIELO

Because the driver Kholofelo did not bother to call beforehand as instructed he arrived with a truck too big to enter the complex. He then asked if we could come to the gate to pick up the furniture ourselves.

I spoke to Cecilia at the Triton contact centre who said that I should call her number if the delivery did not take place and ask for Tshepo Mbele the ops manager or Lucky Manganye the supervisor on duty after hours. She advised she was emailing them about my issue as well.

We eventually get through to Kuluselo a supervisor at what he claims is the Gordon Road Hub who says the driver is on his way and then says the driver must have met with an accident.

Cielo I will never use you again . You could not even deliver all my items at the same time. In addition to this ongoing fiasco you advertise items you don’t have. I wonder if I will ever get my item currently on back order that should have come with the items in question.

I despair of getting anything delivered

My order number is MAH01158

It was not my choice to use Triton. They are unprofessional and completely lacking in any kind of customer service skills. Their drivers don’t call, prior to delivery ,their contact centre agents are full of empty promises and their ops managers and supervisors are unconcerned