Cielo does not deliver furniture!!! Extremely poor service!!!

I’ve received extremely bad service from Cielo. I purchased my furniture online, on the 4th of May to be exact. On the 14th of May I received an email saying that orders will be delivered to customers from the 18th of May. That was the last communication I received from Cielo. It has been more than 10 days (which is their standard turn around) and I still haven’t received my stuff. I have contacted their call center numerous times, and no one is able is able to assist or tell me when I’m supposed to get my furniture!!! One consultant gave me an incorrect courier number, the number doesn’t go through at all. One consultant said she would get back to me and she didn’t! One consultant said she would escalate it and send me an email, I am still waiting for that email! This is very bad service from Cielo, the call center agents are useless and they make empty promises just to get you off the line. I’m at a point where I have lost hope at ever receiving my furniture. All I’m begging for is communication, communicate with the client. If the deliveries are late COMMUNICATE!!!! The service is disgusting I do not recommend buying anything from Cielo and I will not be buying anything from them ever!