Cielo disregards its customers

It is frustrating to trust a brand and yet it disappoints you without remorse. We purchased 4 items with Cielo Design Quarter, hoping that we'd receive them as Cielo committed, and only 3 were delivered. Upon realising this we contacted the store and were told the final item is on back order. First issue, why did they not communicate, we had to call them. What a total disregard for customers. Interestingly, all items were in stock when we paid. It is clear that Cielo overcommitted itself during the Black Friday season, with no thought app**** to how this may impact customers. This is absolutely unacceptable. What is worse is that the manager could not be bothered to assist us. The only positive thing was the Sales Consultant, who put his best foot forward on his service delivery. We also contacted head office, but nothing could be done as they just kept pushing us towards the store, then what is the purpose of head office? This leads me to question Cielo's business operations and whether it can be trusted as a credible furniture store. I called the Wheco group as well, with a consultant promising to call me back, but nothing. If you are looking for peace of mind when buying furniture, do not choose Cielo Design Quarter, in fact, we should be questioning the Cielo brand in general. Think twice.