1 reviews | Active since Jun 2016
Cielo - dispicable service
If there was a minus star I’d give that! Firstly my tv unit was delivered to the wrong person, then when it finally got to me it was damaged. Now 6 days after I refused receipt of the damaged stand they have only processed the paperwork today, the stand still has to come from PE, when I call or email no one. Ones back to me, I speak to Pelisa the supervisor in customer service, she says after I tell her how shocking the service has been, at least give me a chance to come back to you today with a solution, still waiting! Cielo your staff need some serious training in customer service! You have some lovely furniture but I for one will NEVER buy from you again! And sadly this is the reputation you have out there, if only I had listened! I now have a lounge full of stuff that needs to go into the tv stand before Christmas and it has taken Cielo 6 days just to process the paperwork!
We sincerely apologize for the issues you've faced with your order, including the incorrect delivery, damage, and delays.
This is not the level of service we strive for, and we understand your frustration, especially with the holiday deadline.We acknowledge the lack of timely communication and are taking immediate action to resolve the matter.
We appreciate your feedback and regret that we did not meet your expectations
Kind Regards,
Customer Service Team
We sincerely apologize for the issues you've faced with your order, including the incorrect delivery, damage, and delays.
This is not the level of service we strive for, and we understand your frustration, especially with the holiday deadline.We acknowledge the lack of timely communication and are taking immediate action to resolve the matter.
We appreciate your feedback and regret that we did not meet your expectations
Kind Regards,
Customer Service Team