CIELO DIDN'T GIVE ME VALUE FOR MY MONEY

After the covid-19 pandemic when we were all on lockdown there was one thing I had promised myself when I was home, I was going to be a comfortable space And that was what I was working towards. I had to work hard for myself in order to be get and afford the white Laurence corner couch that made me happy up until it was delivered. The day the delivery of the couch was made I was advised that as far as the deliver guys can go was to drop of the couch in the garage, As their are not allowed to carry the stuff into the house and that's where they left my couch covered into the garage just ten steps from the gate. I had to get about 9 people including myself to carry in the couch into the house, as it was still sealed inside the box. When the couch was once inside the house and I opened it I realized that it had black stains on the new couch, and had factory faults as some of the legs that needed to to *****ed on to the couch didn't have holes. I had to call the store and lay a complaint and seal back the couch and return for collection again have those 8 guys to come and help me out to carry out the couch out of the house as it is heavy to carry on the day for re collection. And a secondary couch that was delivered as a replacement. And to follow the same procedure again in getting those people to help me out again to carry this new replacement in again and this came at an expense to me as I had to pay this people on all single occasions. Again when I unwrapped the couch , this time around this replacement didn't have stains on it Buy had a factory fault ontje legs again but it was something I thought I could live with but along the way as time was passing realized that when you get up from the couch there was a popping sound coming from the couch and at once I thought it was the leg that needed adjustment but then I started observing that it was the springs inside the couch that are popping when you get up and I realized that when you are sitting their were starting to press down and coming out of the sack underneath the couch that is helping to cover up the springs and the sponges so that you don't see under the couch. But now the springs had made holes through the sack covering the couch underneath. While I was still observing that I realized that the foam on a edge that no one hardly sits on had fallen in and I called in and layed a complaint with Cielo furniture customer service care. And my concerns and value for money was shoved and thrown out and tossed to the side. Cause it was just a simple black guy from soweto who was complaining and probably didn't work for the money to buy the couch but stole the money in order to afford to buy the couch no wonder my complaint, warranty and guarantee were not take into consideration here. My heart is shattered and broken after paying so much money for a low quality and factory defaulted couch that should be discontinued and called off as I am not the only customer who has ever came forward complaining about the same product but got various people who came forward Even on this platform. So I am so disappointed and ashamed of Cielo furniture for the experience I have with the store. And I wouldn't on my happiest day ever set my foot into your store ever again for reaping me off my hard earn cash😭😭😭