Cielo Design Quarter is ***********

My mother and I recently bought items at Cielo at Design Quarter shopping centre. I am not a first time client of Cielo, but it was my first experience with this branch. Their customer service is a great disappointment!!! My mother purchased her items a week or two prior to my making my purchase. I bought the Vincenzo patio furniture on the 25th November 2024, and I am still waiting for delivery. Initially, I was told the items had arrived at the warehouse, and were ready for pick up. When I followed up 2 days later, one of the employees accidentally let slip that they had given my order to another client. I’ve been phoning for almost two weeks now, the manager refuses to speak to me directly as he never phones back despite countless messages left. The employees have become rude, EXCEPT for one young lady called Tumi. They spoke to my mother only after she had called to the shops several times but never returned my or her calls every time they said they would. I am very disappointed with this branch and hope to never buy anything from this one. I don’t have a problem with Cielo, only this particular branch. The last conversation between my mother and the manager was on the 12th December where he assured her that the items would be delivered by Saturday the 14th December. It is Tuesday the 17th, we are still waiting!!!! The manager is always unavailable when we contact the store and, no surprise, has not called us back. At this point, I am requesting my refund please since the items are never going to delivered.