Cielo Design Quarter and Cielo Head office

I ordered a leather lounge suite on the Black Friday sale and received the incorrect order which duplicated a 3 seater and left out an armchair. It's been 10 days since I queried it and I still have no armchair. I have since cancelled the order for the armchair and I'm still waiting for a refund. I have queried this with the salesperson that assisted me and she doesn't get back to me. I was hugely inconvenienced and still waiting for a refund of over R9k. The person I queried this with at HO Tamia Naidoo is unhelpful and keeps saying that I need to reject the delivery of the armchair that's apparently already been dispatched but it never gets delivered. Needless to say, I will never buy from them again. After sale service from Cielo Design quarter and Cielo head office has been shocking.