TM
Tshego M

1 reviews | Active since May 2024

31 May 2024, 08:59

Cielo design quarter

Such disappointing customer service. The sales team don’t follow up and communicate delivery times. Been waiting for a couch bought in March 2024 and each week delivery is promised. When asked what’s the delay, feedback is always “we don’t know” the “ETA keeps shifting”. Just got told yesterday to wait another month to end June 👀👀 How is this ok? They should have been upfront and not misleading at time of purchase cause it was all a lie. Now I want a refund. Even this is a long process… smh 🤦🏾♀️

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Replies (1)
Cielo
Cielo's reply31 May 2024, 10:56
Official
Dear Tshego, 

Thank you for bringing this to our attention. 

We're sincerely sorry for the disappointing service, this is not the level of service we aim to deliver. 

Our senior customer care agent will reach out to you shortly to gather all the necessary information to resolve your query. 

Kind Regards
Customer Service Team.