BS
Beverley S
1 reviews | Active since Jun 2019
09 Sept 2022, 13:56
Cielo delivery service or lack of
When they delivered the bed which they outsource their delivery to another company (which I have no problem with) - if they are trained as they are representing Cielo. They took the bed upstairs - didn't want to unpack and also assemble it! Delivery company also doesn't take all the cardboard and packing away. I might as well carried it up the stairs myself too!
I made them unpack it so that I could sign the delivery note to say all in order. Who delivers something of this size and cost and doesn't check it first. Also it specifically says on the delivery note checked and received in order....
Helpful (0)
Replies (1)0
Replies (1)
Cielo's replyOfficial
09 Sept 2022, 16:00Dear Beverley
Thank you for your feedback.
Kindly be advised that Delivery shall be made strictly on a ‘door-to-door’ basis. Delivery shall not include installation of products, removing products from packaging, clearing areas, re-arranging furniture, hoisting products over balconies or through windows, removing and refitting railings or doors or other barriers, discarding packaging or any other special service required by the customer. Should the delivery service provider or any of his employees agree to any of these or other services other than delivering a packaged product to door, this shall be strictly at the risk and cost of the customer and Cielo does not take any responsibility for any damages, losses or other claim resulting from these additional services.
This is the reason for the courier only being able to assist to the extent that they did.
We sincerely apologize if this information was not provided prior to the delivery of your order.
We hope that we can be of service to you again in future.
Kind Regards
Customer Care
Thank you for your feedback.
Kindly be advised that Delivery shall be made strictly on a ‘door-to-door’ basis. Delivery shall not include installation of products, removing products from packaging, clearing areas, re-arranging furniture, hoisting products over balconies or through windows, removing and refitting railings or doors or other barriers, discarding packaging or any other special service required by the customer. Should the delivery service provider or any of his employees agree to any of these or other services other than delivering a packaged product to door, this shall be strictly at the risk and cost of the customer and Cielo does not take any responsibility for any damages, losses or other claim resulting from these additional services.
This is the reason for the courier only being able to assist to the extent that they did.
We sincerely apologize if this information was not provided prior to the delivery of your order.
We hope that we can be of service to you again in future.
Kind Regards
Customer Care
Cielo's reply09 Sept 2022, 16:00
Official
Dear Beverley
Thank you for your feedback.
Kindly be advised that Delivery shall be made strictly on a ‘door-to-door’ basis. Delivery shall not include installation of products, removing products from packaging, clearing areas, re-arranging furniture, hoisting products over balconies or through windows, removing and refitting railings or doors or other barriers, discarding packaging or any other special service required by the customer. Should the delivery service provider or any of his employees agree to any of these or other services other than delivering a packaged product to door, this shall be strictly at the risk and cost of the customer and Cielo does not take any responsibility for any damages, losses or other claim resulting from these additional services.
This is the reason for the courier only being able to assist to the extent that they did.
We sincerely apologize if this information was not provided prior to the delivery of your order.
We hope that we can be of service to you again in future.
Kind Regards
Customer Care
Thank you for your feedback.
Kindly be advised that Delivery shall be made strictly on a ‘door-to-door’ basis. Delivery shall not include installation of products, removing products from packaging, clearing areas, re-arranging furniture, hoisting products over balconies or through windows, removing and refitting railings or doors or other barriers, discarding packaging or any other special service required by the customer. Should the delivery service provider or any of his employees agree to any of these or other services other than delivering a packaged product to door, this shall be strictly at the risk and cost of the customer and Cielo does not take any responsibility for any damages, losses or other claim resulting from these additional services.
This is the reason for the courier only being able to assist to the extent that they did.
We sincerely apologize if this information was not provided prior to the delivery of your order.
We hope that we can be of service to you again in future.
Kind Regards
Customer Care