NK
Ntombi K
1 reviews | Active since Mar 2023
15 Mar 2023, 10:40
Cielo Delivered, But Could Do Better
Cielo's communication with me broke down a few times. I was feeling anxious throughout the process, but they delivered alright. What was even worse than the communication breakdown was that the couriers they hire dumb everything at your doorstep. You have to figure out yourself what and how to unpack, move mountains of products you bought and also how to get rid of the packing. Mountains of it. That is just so bad that I'm not buying anything from them again.
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Cielo's replyOfficial
16 Mar 2023, 09:31Dear Ntombi
Thank you for your review.
We are truly sorry for your customer service experience.
We therefore would like to apologize for not meeting your expectations in this regard. Your feedback is well received and concerns are noted.
As a valued customer, we would like to thank you for your business and support.
We would once again like to apologize for the service experienced and inconvenience incurred.
We are hoping your dissatisfaction will be eased and that you will consider us again in the near future.
Kind RegardsCustomer Care
Thank you for your review.
We are truly sorry for your customer service experience.
We therefore would like to apologize for not meeting your expectations in this regard. Your feedback is well received and concerns are noted.
As a valued customer, we would like to thank you for your business and support.
We would once again like to apologize for the service experienced and inconvenience incurred.
We are hoping your dissatisfaction will be eased and that you will consider us again in the near future.
Kind RegardsCustomer Care
Cielo's reply16 Mar 2023, 09:31
Official
Dear Ntombi
Thank you for your review.
We are truly sorry for your customer service experience.
We therefore would like to apologize for not meeting your expectations in this regard. Your feedback is well received and concerns are noted.
As a valued customer, we would like to thank you for your business and support.
We would once again like to apologize for the service experienced and inconvenience incurred.
We are hoping your dissatisfaction will be eased and that you will consider us again in the near future.
Kind RegardsCustomer Care
Thank you for your review.
We are truly sorry for your customer service experience.
We therefore would like to apologize for not meeting your expectations in this regard. Your feedback is well received and concerns are noted.
As a valued customer, we would like to thank you for your business and support.
We would once again like to apologize for the service experienced and inconvenience incurred.
We are hoping your dissatisfaction will be eased and that you will consider us again in the near future.
Kind RegardsCustomer Care