Cielo Customer Service + Management team bad service

I had a very bad experience with Cielo furniture customer service after sales including the management team. In August 2022 I bought a set of Jefferson leather couches (3+2+1) and I was not happy with one seater and I wrote an email sameday of delivery and their response was that an agent will be in contact with me, I waited and no one called, when I called them back I found out that they closed the case. After my follow up call they came and collected it and brought me another one, the one that they brought was bad news I had to send it back. The third time they brought me the first couch that I rejected with the faults that I pointed out, this time they made me a real fool but atleast I was awake. To cut the story short I had five deliveries for one seater couch but I can tell you it was not easy I had to fight with these people, I had to do a follow up myself. One time when I ask the customer service personnel that why are they not communicating, the reply was that "not communicating with you does not mean we are sitting doing nothing" and you could sense the attitude. I was communicating with customer service all the time and at times you could sense that they do not know what to do and they will tell me that they will escalate to the management and come back to me, no one from management ever contacted me just to find out if I am assisted the way that a customer should be. The only time when the management called is when I said to customer personnel they must come and take everything and pay back my money. They tried to assist only because they did not want to pay back the money and after they have sorted me out, no one ever called to check if I am happy with my delivery. It was my first time to see this kind of bad service, what is even worse is that when you are at their shops the furniture is good and expensive and automatically you would expect good service but for me it was a nightmare. I thought I have made peace with it but not. Cielo Customer Service and Distribution in Grahamstown Road, Sydenham, Port Elizabeth is bad news for me. I was looking forward to buy more furniture from them but I rather take my money somewhere else where I am going to be valued as a customer.

Let me thank Clive (delivery section) and his team they were very friendly and assisting with all these five deliveries and collections.