Cielo customer service

Cielo has the worst customer service. They made a mistake with my order, I ordered a bed base and headboard along with the mattress. The mattress delivered was much larger than the base even though the order was for the same size. I have been going back and forth with their customer service for 2 months now, trying to resolve the issue. They take 7-10 working days to deliver and still manage to repeatedly deliver the wrong size. I have to follow up with them repeatedly to track their progress further to that, they never call back. I have requested for a refund for this item and was told that they do not make refunds.

Absolute worst service ever!!!