PR
PAUL R
1 reviews | Active since Jan 2023
27 Jan 2023, 15:45
Cielo customer experience not up to scratch!
Josie Beanbag - product arrived. 90% happy with product, fabric not as good as one on showroom floor. What gets my goat is you have to do the delivery service, you have no option. At a fee of R350. On a small item like a beanbag!! And then it still takes a week to arrive. This is the downfall of the Cielo customer journey and experience.
Helpful (0)
Replies (1)0
Replies (1)
Cielo's replyOfficial
27 Jan 2023, 17:00Dear Paul
Thank you for your review,
We are pleased that you feel our products are great, however sad to hear that we have not met your service expectation regarding the delivery.
We therefore would like to apologize for not meeting your expectations in this regard. Your feedback is well received and concerns are noted.
As a valued customer. We would like to thank you for your business and support. .
Kind RegardsCustomer Care
Thank you for your review,
We are pleased that you feel our products are great, however sad to hear that we have not met your service expectation regarding the delivery.
We therefore would like to apologize for not meeting your expectations in this regard. Your feedback is well received and concerns are noted.
As a valued customer. We would like to thank you for your business and support. .
Kind RegardsCustomer Care
Cielo's reply27 Jan 2023, 17:00
Official
Dear Paul
Thank you for your review,
We are pleased that you feel our products are great, however sad to hear that we have not met your service expectation regarding the delivery.
We therefore would like to apologize for not meeting your expectations in this regard. Your feedback is well received and concerns are noted.
As a valued customer. We would like to thank you for your business and support. .
Kind RegardsCustomer Care
Thank you for your review,
We are pleased that you feel our products are great, however sad to hear that we have not met your service expectation regarding the delivery.
We therefore would like to apologize for not meeting your expectations in this regard. Your feedback is well received and concerns are noted.
As a valued customer. We would like to thank you for your business and support. .
Kind RegardsCustomer Care