Cielo Customer Care Revire

I ordered a patio set from Cielo and patio cover and I received this timeously. However the patio cover only covered the table and not the chairs. I reached out to Cielo furniture store in Fourways and they put in a call to head office to try and get information on how the cover is suppose to fit the table and chairs. In mid July Cielo customer service call me to say that the cover received was only for the table and not the chairs, they need to come pick up the "old" cover and drop off the "new" cover. By the end of July they picked up the "old" cover but the new cover was not dropped off. I called in on that day and the consultant I spoke to said that the new cover will be there in 2 days. They work with two companies, one that picks up goods and another that drops off goods. 1 week went by with no "new" cover received, I then called in and asked if they could please bring back my old cover as my table is getting damaged. They said no they cannot do that. 2 months passed with me following up every week sometimes twice to three times a week, and they kept on saying they working on my request and they are making the new cover still that will cover the table and chairs. On the 28 Sept the "new cover" was dropped off but this cover is identical to the "old cover" So this whole process was for nothing and now my table and chairs are not in the same condition due to the weather conditions we are experiencing and I don't have the correct cover. I have called in numerous times and asked to speak to management as well as I have emailed to ask and still no feedback. Please urgently assist. Thanks Sarveshni 101117