KS
Kim S
1 reviews | Active since Feb 2024
12 Feb 2024, 17:18
Cielo customer care mediocrity
Placed an order in November - first delivery had a broken item. Reported immediately. Replacement was delivered 3 weeks later, also broken. Requested a full refund for the item. I have been struggling with customer care since December 2023. To date, we are still waiting for our refund and closing of the case. Absolutely mediocre service. I would struggle to buy from them again. We used to buy often for our clients and this will just not do.
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Cielo's replyOfficial
13 Feb 2024, 11:12Good day Kim,
We want to apologies for the inconvenience you have faced in relation to your recent orders. We understand the frustration and disappointment this situation has caused, and we sincerely regret any inconvenience.
First and foremost, we want to assure you that we take your feedback seriously, and we are committed to addressing and resolving the issues you have encountered. We acknowledge the delays in providing a prompt resolution and recognize the impact this has had on your overall experience.
Your refund is in process and one of our Senior Managers will be in contact with you to provide more detail on when you may expect your monies to be paid into your bank account.
Thank you for bringing this to our attention, and we look forward to regaining your trust and confidence in our services.
Regards
Customer Care Service
We want to apologies for the inconvenience you have faced in relation to your recent orders. We understand the frustration and disappointment this situation has caused, and we sincerely regret any inconvenience.
First and foremost, we want to assure you that we take your feedback seriously, and we are committed to addressing and resolving the issues you have encountered. We acknowledge the delays in providing a prompt resolution and recognize the impact this has had on your overall experience.
Your refund is in process and one of our Senior Managers will be in contact with you to provide more detail on when you may expect your monies to be paid into your bank account.
Thank you for bringing this to our attention, and we look forward to regaining your trust and confidence in our services.
Regards
Customer Care Service
Cielo's reply13 Feb 2024, 11:12
Official
Good day Kim,
We want to apologies for the inconvenience you have faced in relation to your recent orders. We understand the frustration and disappointment this situation has caused, and we sincerely regret any inconvenience.
First and foremost, we want to assure you that we take your feedback seriously, and we are committed to addressing and resolving the issues you have encountered. We acknowledge the delays in providing a prompt resolution and recognize the impact this has had on your overall experience.
Your refund is in process and one of our Senior Managers will be in contact with you to provide more detail on when you may expect your monies to be paid into your bank account.
Thank you for bringing this to our attention, and we look forward to regaining your trust and confidence in our services.
Regards
Customer Care Service
We want to apologies for the inconvenience you have faced in relation to your recent orders. We understand the frustration and disappointment this situation has caused, and we sincerely regret any inconvenience.
First and foremost, we want to assure you that we take your feedback seriously, and we are committed to addressing and resolving the issues you have encountered. We acknowledge the delays in providing a prompt resolution and recognize the impact this has had on your overall experience.
Your refund is in process and one of our Senior Managers will be in contact with you to provide more detail on when you may expect your monies to be paid into your bank account.
Thank you for bringing this to our attention, and we look forward to regaining your trust and confidence in our services.
Regards
Customer Care Service