Cielo Courier Company Delivered Parcel To Incorrect Recipient - Where Is My Package That I Ordered And Paid For?!

I ordered the Zachary Leather Bench on Friday, 2 December. A week later, on Friday, 9 December, I received a call from your courier company, Emit Cape Town, to ask if they may deliver it the next day. I said that it would be fine, but asked that they deliver after 2pm as I would not be home in the morning. They said it is fine. Saturday came and went. On Monday, 12 December, I called your distribution centre and was told that they could not find my Waybill number. I also did not receive it via e-mail, I only received the e-mail that the payment was received and that the order was processed. I was told by your lady, Sandy, that I should receive the package same day - the Monday, as per the system. Monday came and went. Today, Tuesday 13 December, I called again and was told that my name was not showing your side anymore. Upon further investigation, Sandy told me that my order had already been delivered the past Saturday to the address on system and that the POD showed it was received by someone with the name Alex. I have no clue who this Alex is, but neither my nor my husband's name is Alex and we are the only people staying at this address. Neither my husband nor I received any phone calls either from the courier company beside the call on the Friday to check if they may deliver on the Saturday. So, it means my parcel was delivered and signed for by someone else who is not on the order confirmation which the courier company accepted. I am now awaiting to see how Sandy, the branch manager and the courier company will be sorting it out but I am shocked to hear that my package was delivered to some random dude without the courier company checking the recipient detail.

This is not our first time ordering from Cielo. We love their furniture, but there has been with every order a problem with the courier services. Wheco was the previous courier service where they said they are on their way with our delivery, and hours later they have still not arrived or the arrive only much later that week.

So I knew when I ordered the Zachary Leather Bench that there will most likely be another issue with the courier services, but went ahead anyways not thinking that my package would end up at an entirely different person who stole our order.

Let's see if Sandy pulls through with feedback today still as promised by her.