CIELO - COMPLETELY AND UTTERLEY DISSAPOINTED

I ordered a headboard during Nov-24 which I wanted to exchange. Needless to say, despite logging the request early Dec-24, I have not received the new head board and each query made either falls on death ears or the response is "although I do not work with the couriers, I will follow up" which has obviously not been done. Surely any activity prior to the headboard actually being delivered is the responsibility of Cielo and needs to be addressed by Cielo, yet passing the buck is acceptable behavior. They also contact my husband despite my numerous requests that they use my contact number.

I am utterly and completely disappointed and will most definitely not purchase any product from them ever again. Surely actioning an exchange is not rocket science?

Regards, Chantel van der Merwe (Williams) ***