1 reviews | Active since Oct 2009
CIELO - CASHFLOW ISSUE (UABLE TO REFUND YOU - SHOCKING SERVICE)
Bought a table from the website. The website does not tell you they are out of stock. They take your money and then when you phone them they keep telling you will have stock by the end of the month and this went on for months. They don't bother to keep you updated eventually cancelled the order and asked for a refund.
The refund was ask for on the 11th September and now its almost a month later and no refund has yet reflected in my account. They keep telling me its the bank and keep checking tomorrow.
Do not buy anything from this site they obviously have cash flow problems.
Dear Shane,
As you may have seen Cielo values customer feedback on Hello Peter and we are committed to providing the best products and service to our customers. For that reason, we are rated as one of the best retailers on Hello Peter with far more positive than negative reviews.
Firstly, we would like to apologise for the inconvenience caused due to the non-availability of stock. We are in the process of introducing a new system that will be more accurate regarding stock availability and for the items not in stock will allow us to give delivery time frames. Overall, 99% of all items on our website are in fact in stock.
Regarding your comments on our company having ‘cash flow’ problems. We do believe this to be an unfair and unwarranted accusation. In fact, at the date of writing your review (5 October) your money has already been in your accounts for two weeks. Based on phone calls with your wife it would seem that you have expected an SMS from your bank regarding these funds. Unfortunately, we do not have control over bank to client SMS’s. If you had checked your bank account you would have noticed the payment we promised reflecting in your account.
We can assure you that we do not have a cashflow problem and all qualifying refund requests are processed and paid to our customers after the necessary internal checks have been done.
Nevertheless, we apologise for the inconvenience and any unnecessary delay in the processing of your refund.
We hope you would consider Cielo again for your future furniture purchases.
Warm regards
CIELO
On behalf of the Cielo management team.
Dear Shane,
As you may have seen Cielo values customer feedback on Hello Peter and we are committed to providing the best products and service to our customers. For that reason, we are rated as one of the best retailers on Hello Peter with far more positive than negative reviews.
Firstly, we would like to apologise for the inconvenience caused due to the non-availability of stock. We are in the process of introducing a new system that will be more accurate regarding stock availability and for the items not in stock will allow us to give delivery time frames. Overall, 99% of all items on our website are in fact in stock.
Regarding your comments on our company having ‘cash flow’ problems. We do believe this to be an unfair and unwarranted accusation. In fact, at the date of writing your review (5 October) your money has already been in your accounts for two weeks. Based on phone calls with your wife it would seem that you have expected an SMS from your bank regarding these funds. Unfortunately, we do not have control over bank to client SMS’s. If you had checked your bank account you would have noticed the payment we promised reflecting in your account.
We can assure you that we do not have a cashflow problem and all qualifying refund requests are processed and paid to our customers after the necessary internal checks have been done.
Nevertheless, we apologise for the inconvenience and any unnecessary delay in the processing of your refund.
We hope you would consider Cielo again for your future furniture purchases.
Warm regards
CIELO
On behalf of the Cielo management team.