1 reviews | Active since Nov 2014
Cielo & Campos Transport - What a disappointment
Cielo (Roodepoort & Head Office) & Campos Transport, you left a bitter taste in my mouth.
We spent quite a large amount on furniture @ Cielo the last couple of months. The first order we received 5 star service, but from thereon it went downhill with every order.....it seems Campos, their chosen courier company is the starting point of this headache, but Cielo is just as guilty, as they are just not willing or able to get a response and supply favorable feedback to us.
We are waiting over a month now for a TV stand to be delivered, which was part of a 5-item order. On the day of purchase all items were in stock. Apparently the item was collected by the courier, but now no one seems to know where it is or when it will be delivered and Cielo just doesn't give a damn to sort it out. I even tried phoning the courier company, they don't answer their phones, Cielo is not replying to emails and they don't phone back when they say they will.
I just don't know what else to do to get this matter sorted out....
Thank you for your feedback.
We sincerely apologise for the frustration and inconvenience you have experienced. This is not the level of service we aim to provide.
We understand your disappointment and will make sure our team follows up quickly to resolve the delivery delay and keep you updated.
Kind regards,
Customer Service Team
Thank you for your feedback.
We sincerely apologise for the frustration and inconvenience you have experienced. This is not the level of service we aim to provide.
We understand your disappointment and will make sure our team follows up quickly to resolve the delivery delay and keep you updated.
Kind regards,
Customer Service Team
Your response proofs exactly the point I'm trying to make.
The only feedback I receive eveytime is that you will investigate and get back to me!! It's yet almost the end of another business day and we are no closer to any solution.
Unfortunately I can not cancel the order as all the furniture in our home is from you and nothing will blend in with what we already have......but I will surely not do business with you ever again on any future project and most certainly will not recommend you to any one.
Your response proofs exactly the point I'm trying to make.
The only feedback I receive eveytime is that you will investigate and get back to me!! It's yet almost the end of another business day and we are no closer to any solution.
Unfortunately I can not cancel the order as all the furniture in our home is from you and nothing will blend in with what we already have......but I will surely not do business with you ever again on any future project and most certainly will not recommend you to any one.
Thank you for taking my call and allowing me to find a suitable solution.
Kind regards,
Customer Service Team
Thank you for taking my call and allowing me to find a suitable solution.
Kind regards,
Customer Service Team
I hope Cielo appreciates this employee and uses her as an example if what customer service should be.
I hope Cielo appreciates this employee and uses her as an example if what customer service should be.
Thank you for your compliment.
We will definitely relay your sentiments to Anna. We sincerely appreciate you acknowledging her efforts, and your feedback will certainly be shared with management. Thank you for your patience and for giving us the opportunity to make things right.
Kind Regards,
Customer Service Team
Thank you for your compliment.
We will definitely relay your sentiments to Anna. We sincerely appreciate you acknowledging her efforts, and your feedback will certainly be shared with management. Thank you for your patience and for giving us the opportunity to make things right.
Kind Regards,
Customer Service Team