Cielo Brooklyn
I bought a couch and two Hoffmann armchairs on 13/05/22 and on 18/05/22 the salesperson tellsme that color I want on the chairs are discontinued i need to change the color and the price will change becos of the color choosing and now on 19/05 Im told that the chairs are discontinued they only have one in the show room it’s been used and the I tell salesperson wait I will call to confirm that I will be taking the used chair so few hours later I called back Cielo to confirm that I will taking the order and I was told that someone bought the chair with the current sale price so the chair will give to that person. All this communication is from the manager informing the sales person but what I’m failing to understand the manager knew about this discussions I’m having with the salesperson but continued to give away the chair out asking the salesperson to communicate with me first before selling the chair to another customer.Im highly disappointed in the poor service I’ve received from cielo Brooklyn
Thank you for your review.
We would like to sincerely apologize for the customer service experience and for all the inconvenience incurred. Please note that we deem your customer experience as vital component of our business. Please be assured that we take heed to your complaint and that we make every effort to continuously improve our customer service delivery. We will address your areas of concern and will ensure a resolution on your current order. Kindly accept our apologies for any inconvenience incurred.
Your Sales Agent will keep you informed going forward.
Kind RegardsCustomer Care
Thank you for your review.
We would like to sincerely apologize for the customer service experience and for all the inconvenience incurred. Please note that we deem your customer experience as vital component of our business. Please be assured that we take heed to your complaint and that we make every effort to continuously improve our customer service delivery. We will address your areas of concern and will ensure a resolution on your current order. Kindly accept our apologies for any inconvenience incurred.
Your Sales Agent will keep you informed going forward.
Kind RegardsCustomer Care
Thank you for your comment.
I can assure you that our team is taking a look into the entire transaction with you to ensure that going forward the most accurate information is provided to you.
Once all is in order the matter will be discussed with you directly.
Hope the above is in order.
Kind Regards
Customer Care
Thank you for your comment.
I can assure you that our team is taking a look into the entire transaction with you to ensure that going forward the most accurate information is provided to you.
Once all is in order the matter will be discussed with you directly.
Hope the above is in order.
Kind Regards
Customer Care
