NK
Nonceba K
1 reviews | Active since Feb 2025
26 Feb 2025, 11:20
Cielo
I bought a modular couch from Cielo Design Quarter. Firstly, I was quoted on the wrong couch colour with wrong couch being delivered. After exchanging the couch, one corner couch was a different colour. The exchange process was so tedious. In addition, I was sent an invoice for an additional R1900 or so for colour difference. After questioning this, the invoice was recalled. The final straw was when we were told we couldn’t return the one wrong colour couch only. We were told we had to return the entire thing and get a new set. Once there, not entire couch was changed. Extremely frustrating process which cost us a lot of money and time.
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Cielo's replyOfficial
26 Feb 2025, 13:36Dear *****ba,
Thank you for taking my call.
We apologise for the unsatisfactory experience you had with your purchase and the subsequent exchange of your couch. This is not the level of service we aim to provide at Cielo. As discussed during our call, we will be investigating your case to ensure a quick resolution.
We look forward to improving your service experience and resolving your query.
Kind regards,
Customer Service Team
Thank you for taking my call.
We apologise for the unsatisfactory experience you had with your purchase and the subsequent exchange of your couch. This is not the level of service we aim to provide at Cielo. As discussed during our call, we will be investigating your case to ensure a quick resolution.
We look forward to improving your service experience and resolving your query.
Kind regards,
Customer Service Team
Cielo's reply26 Feb 2025, 13:36
Official
Dear *****ba,
Thank you for taking my call.
We apologise for the unsatisfactory experience you had with your purchase and the subsequent exchange of your couch. This is not the level of service we aim to provide at Cielo. As discussed during our call, we will be investigating your case to ensure a quick resolution.
We look forward to improving your service experience and resolving your query.
Kind regards,
Customer Service Team
Thank you for taking my call.
We apologise for the unsatisfactory experience you had with your purchase and the subsequent exchange of your couch. This is not the level of service we aim to provide at Cielo. As discussed during our call, we will be investigating your case to ensure a quick resolution.
We look forward to improving your service experience and resolving your query.
Kind regards,
Customer Service Team