Cielo Ballito poor service

Very poor service! I see so many poor reviews for which they apologize and promise to do better but then just carry on with the same disinterest in customers.

My wife ordered and paid for a coffee table, and provided my contact details as a secondary contact as she was going to be travelling. She followed up and was told it was en route. I followed up a week later and was told it was en route. I reminded Cielo that my wife was overseas and they confirmed that they would pass my contact details on to the courier company. I had to go into the store to find out what was happening was told that they had been trying unsuccessfully to contact my wife! We finally had the table delivered on 29 Feb, two and half weeks later.

But they table was damaged. I phoned again and was told to send photo's and they would immediately submit them to customer care, which I did. There was no notification so I phoned again and was assured it would be dealt with immediately. The next day there was still no confirmation so I went to the store again. The person who was supposed to deal with the exchange was on leave for the day, and no one had checked the emails. There are a lot of staff in the store sitting around doing nothing, there are almost no customers. After calling for the manager the exchange was logged and I was advised that a courier would collect the damaged table, which they duly did the next week.

Two weeks later we had no indication of a replacement, so I phoned again, and was assured they would investigate and get back to me. The lady did phone back and say she couldn't get hold of the customer care agent, but would get back to me once she heard from her. The next Monday I was back to the store again talking to the manager. It appears the customer care agent had been on leave for 2 weeks and not handed this over to anyone to deal with. When I spoke to the customer care lady her story was that they had only just received the damaged table. Was it really in the back of the couriers truck for 2 weeks???

We have finally received our table, but the number of times I have had to phone and visit the store, to be met with complete apathy and indifference ensures that I will never shop there again!