Cielo bad service/no service

It is with utter disappointment that I have to say, we have had the most disappointing experience, buying a brand-new lounge suite form Cielo Table Bay Mall. The Service in Store is good, but the customer service, Wheco Group, is non exiting, and the quality of the couch is poor. We search high and low for a new leather lounge suite, and finally decided to buy one from Cielo, the Jagger Leather. We asked to be called for delivery, gave my number. The delivery arrived without notice, so we had to make plans to get someone there, only to be told the couch was not loaded on the truck. Usifast Cape Town, called them was told the suite is standing on the floor and the gent will make sure its put on the truck for the next days delivery. We once again made arrangement for the delivery, moved out old suite out etc etc. By 4h00, I called and the gent told me he placed the lounge suite on the truck himself, and that they on their way. By 5:30 on Friday, 25 July 2024, we got delivered only the otterman. After all this, no lounge suite, just a small Otterman. On Monday we were advised that the delivery is there, by my housekeeper, but the guys are just leaving it outside in the boxes. We rushed home and they agreed to bring the suite in and we signed and unboxed them, to fin one of the Jagger no arms were broken and the base and well as a big scratch on the one unit with the arm. We drove to the store, immediately to show them the images as well as logging a call, Friday 25 July 2024. To date, 8 August 2024, we have had no feedback whatsoever on the progress of the upliftment. We were told to box the couch ourselves, which we did, it was difficult for us to do. I have mailed daily, copying Table Bay mall store in, no response, called, no call back from the customer service. Today 8th August 2024, we called Yonela 4 times at customer service, no call back. I then call the store and said we are taking this further. We got a call now from a guy saying that the call has only been logged and that he can't tell us when they are collecting. This is just not on, so be warned, everything looks good in store, but that is not where it stops.