NW
Nikki W
1 reviews | Active since Jan 2019
25 Apr 2024, 16:56
CIELO - Bad service delivery
Purchased a bed and was promised delivery in 4 weeks. After 4 weeks, I called to follow up and was handed from Terri, to Desnique to Reggie to Chanté Burness. Later learned that the bed base had not even been made yet as they had issues with stock. No decent attempt was made to compensate me for the trouble caused. Still have no bed after making payment over a month ago. I was offered a minuscule store voucher which can't buy any item in that store, but can ONLY get it IF I am prepared to wait indefinitely. AWFUL service.
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Cielo's replyOfficial
25 Apr 2024, 17:07Dear Nikki
Thank you for your review.
We are sorry to hear about your experience with our sales staff. We want to assure you that we are committed to resolving this issue for you. We apologize for any inconvenience caused by the delayed responses to your emails. We will work on improving our communication and response times to better serve our customers.
Please expect a follow-up from our customer support team shortly, to discuss your query.
Once again, we apologize for the inconvenience and appreciate your patience and understanding as we work to resolve this issue for you.
Kind Regards
Customer Care Services
Thank you for your review.
We are sorry to hear about your experience with our sales staff. We want to assure you that we are committed to resolving this issue for you. We apologize for any inconvenience caused by the delayed responses to your emails. We will work on improving our communication and response times to better serve our customers.
Please expect a follow-up from our customer support team shortly, to discuss your query.
Once again, we apologize for the inconvenience and appreciate your patience and understanding as we work to resolve this issue for you.
Kind Regards
Customer Care Services
Cielo's reply25 Apr 2024, 17:07
Official
Dear Nikki
Thank you for your review.
We are sorry to hear about your experience with our sales staff. We want to assure you that we are committed to resolving this issue for you. We apologize for any inconvenience caused by the delayed responses to your emails. We will work on improving our communication and response times to better serve our customers.
Please expect a follow-up from our customer support team shortly, to discuss your query.
Once again, we apologize for the inconvenience and appreciate your patience and understanding as we work to resolve this issue for you.
Kind Regards
Customer Care Services
Thank you for your review.
We are sorry to hear about your experience with our sales staff. We want to assure you that we are committed to resolving this issue for you. We apologize for any inconvenience caused by the delayed responses to your emails. We will work on improving our communication and response times to better serve our customers.
Please expect a follow-up from our customer support team shortly, to discuss your query.
Once again, we apologize for the inconvenience and appreciate your patience and understanding as we work to resolve this issue for you.
Kind Regards
Customer Care Services