Cielo bad service and quality

If I could give no starts I would. I ordered nearly R100 000.00 worth of furniture from Cielo George and paid in full. Was never told that items will be delivered unassembled (after paying nearly R1000) for delivery. On arrivial most boxes were damaged, wet, covered with bird waste and the worst was that some boxes were full of cocroaches. I contacted the branch complaining about this who then said they will send someone to assemble. I had to actually drive to go pick up the staff to come and assemble myself. Nothing was done or said about the state of the boxes or cocroaches.

The staff assembling, broke back panel of tv unit without telling us which we saw later that day. The sideboard had broken shelves. Uneven surfaces on chest of drawers. Coffee table unstable, Counter stools had incorrect legs and so I can go on.

I went into the branch telling them how unhappy I am with the service and the quality of their furniture and would like to return and get a full refund. They came to wrap and pack furniture days later in boxes more than a week ago. We left our cars outside to ensure the boxes are dry and safe in the garage to be picked up. Were told it will be collected on 2 November latest. Yesterday I was told they will be here before 18:00 to collect. I am still waiting. On my cost I am storing their furniture. They have the benefit of the money in their bank and I am out of pocket with the refund. This is rediculous and unacceptable. For sure Cielo won't see me again after receiving such unprofessional bad service. And their furniture quality is terrible. Mr Price furniture is better and even more stable.

Totally overprices shop for what you get and you for sure don't get after service at the George branch!!!

I would like to know how will I be compensated for the incovenience and long wait for my refund and money I had to spend to get rid of the cocroaches and damaged boxes?