Cielo bad service

I was promised that the money will be refunded in to my account today and tomorrow, I waited with expectations yesterday and today. When I checked my account this morning, there was no refund, this is now 15days later.

I am so inconvenienced by Cielo, I truly doubt they care about their clients, they called me once I could not answer as I was in a meeting, no one cared to call me back

Now that is the worse service ever, I’ve been a client of Cielo for years but I am quite dissatisfied with this experience
I was promised it will be in yesterday or today, I have not received anything On Mon, 14 Mar 2022 at 13:09, Monique Erasmus <***> wrote:Hi Lerato
I hope you are well?
Honestly it's not that nobody gets back to you, I have been awaiting feedback.
Your refund will reflect today, tomorrow the latest.
Monique Erasmus Customer Sales Liaison ***| www.cielo.co.za Click here to rate our service EMAIL DISCLAIMER
The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. Wheco Holdings does not accept legal responsibility for the contents of this email. The views and opinions presented are solely those of the author and do not necessarily represent those of Wheco Holdings. Wheco Holdings practices fair email transmissions under the guidelines as stated in the Electronic Communications Act No 36 of 2005 (South Africa) - if you are satisfied that the ECA has been breached, we invite you to send an email to *** with any queries.


From: Lerato Sojane <***>
Sent: Monday, March 14, 2022 10:31 AM
To: Customer Services <***>; Monique Erasmus <***>
Subject: Fwd: Thanks for taking the time to write a review, SOJ00002 Guys
I need my money transferred back in to my account today
The 10days has long passed
Please fix this ASAP
I am so annoyed honestly
No one cares to give me feedback
Lerato Sojane

SOJ00002



---------- Forwarded message ---------
From: Hellopeter <***>
Date: Mon, 14 Mar 2022 at 10:27
Subject: Thanks for taking the time to write a review,
To: <***>



Hey , Your review for Cielo is live on our website. We’re sorry your experience has been a negative one, but hopefully it will be resolved.If you have something positive to say about a business in the future, please come back and let us know. We want to read all about it, and so do other South Africans. Great businesses and services should be shared!WRITE ANOTHER REVIEWOnce again, thanks for taking the time to share your experience with others. Good or bad, we're listening. The Hellopeter Team
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Legal | Privacy PolicyVisit hellopeter.com | Write a Review | Blog

My money is not refunded back in to my accountIt is now 12 days
I was promised it will be in yesterday or today, I have not received anything On Mon, 14 Mar 2022 at 13:09, Monique Erasmus <***> wrote:Hi Lerato
I hope you are well?
Honestly it's not that nobody gets back to you, I have been awaiting feedback.
Your refund will reflect today, tomorrow the latest.
Monique Erasmus Customer Sales Liaison ***| www.cielo.co.za Click here to rate our service EMAIL DISCLAIMER
The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. Wheco Holdings does not accept legal responsibility for the contents of this email. The views and opinions presented are solely those of the author and do not necessarily represent those of Wheco Holdings. Wheco Holdings practices fair email transmissions under the guidelines as stated in the Electronic Communications Act No 36 of 2005 (South Africa) - if you are satisfied that the ECA has been breached, we invite you to send an email to *** with any queries.


From: Lerato Sojane <***>
Sent: Monday, March 14, 2022 10:31 AM
To: Customer Services <***>; Monique Erasmus <***>
Subject: Fwd: Thanks for taking the time to write a review, SOJ00002 Guys
I need my money transferred back in to my account today
The 10days has long passed
Please fix this ASAP
I am so annoyed honestly
No one cares to give me feedback
Lerato Sojane

SOJ00002



---------- Forwarded message ---------
From: Hellopeter <***>
Date: Mon, 14 Mar 2022 at 10:27
Subject: Thanks for taking the time to write a review,
To: <***>



Hey , Your review for Cielo is live on our website. We’re sorry your experience has been a negative one, but hopefully it will be resolved.If you have something positive to say about a business in the future, please come back and let us know. We want to read all about it, and so do other South Africans. Great businesses and services should be shared!WRITE ANOTHER REVIEWOnce again, thanks for taking the time to share your experience with others. Good or bad, we're listening. The Hellopeter Team
| | |
Legal | Privacy PolicyVisit hellopeter.com | Write a Review | Blog

Good morning
I can confirm that no one called me
I can also confirm that my money is not in
I can also confirm that I am livid with Cielo
I can also confirm that no one cares about the inconvenience this has caused on me as a client
It is 16 days today every since I’ve been waiting for my refund or a mere call from Cielo to get my money back