XD
Xolile D
1 reviews | Active since Jul 2020
29 Dec 2021, 10:13
Cielo - Bad Customer Service
I bought a on order Milan Daybed Corner Patio Set - Titanium (order number 161412) for R 20,150.
The order was delivered with the damaged coffee table, and I made contact with their customer service to log an exchange. The table was picked up on the 17th of December. Sadly the replacement table has not been delivered, even after numerous follow ups have been made.
I am now left with a outdoor lounge suite with no table :( ,
A very unhappy customer
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Replies (1)
Cielo's replyOfficial
30 Dec 2021, 10:03Dear Xolile,
Thank you for your review.
We would like to sincerely apologize for the customer service experienced by you and also for all the inconvenience caused.
Please note that we deem your customer experience as vital component of our business.
We will address your areas of concern and revert back to you soonest.
Thank you for your patience and consideration in this regard.
Kind Regards
Customer Care
Thank you for your review.
We would like to sincerely apologize for the customer service experienced by you and also for all the inconvenience caused.
Please note that we deem your customer experience as vital component of our business.
We will address your areas of concern and revert back to you soonest.
Thank you for your patience and consideration in this regard.
Kind Regards
Customer Care
Cielo's reply30 Dec 2021, 10:03
Official
Dear Xolile,
Thank you for your review.
We would like to sincerely apologize for the customer service experienced by you and also for all the inconvenience caused.
Please note that we deem your customer experience as vital component of our business.
We will address your areas of concern and revert back to you soonest.
Thank you for your patience and consideration in this regard.
Kind Regards
Customer Care
Thank you for your review.
We would like to sincerely apologize for the customer service experienced by you and also for all the inconvenience caused.
Please note that we deem your customer experience as vital component of our business.
We will address your areas of concern and revert back to you soonest.
Thank you for your patience and consideration in this regard.
Kind Regards
Customer Care