kD
khangelani D
1 reviews | Active since Feb 2020
21 Jan 2025, 15:36
Cielo
Cielo is the worst customer service store I have ever dealt. I have never been more disappointed and felt held hostage by a company like I have Cielo. After paying close to R40 000 for furniture and returning it because it did not meet my requirements within record time, I have not received my refund in over a month. I have countless service agents both in store and at their call centre namely Yonela Njongi, Pelisa Rqoza and Sibongile Nywule to name but a few but no real assistance has been received. I have gone past the point of patience and need help recouping my funds from what feels like *****ulent holding of my funds. If there is anyone that can help me with this matter please do.
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Replies (1)Cielo's replyOfficial
21 Jan 2025, 16:34Dear Khangelani,
Thank you for bringing this to our attention,
We are sincerely sorry for the challenges you've faced with getting updates in regard to your refund.
Please note that your query has been escalated and your refund will be expedited.
Please anticipate a call from our aftersales team and look out for your refund POP.
Kind Regards,
Customer Service Team.
Thank you for bringing this to our attention,
We are sincerely sorry for the challenges you've faced with getting updates in regard to your refund.
Please note that your query has been escalated and your refund will be expedited.
Please anticipate a call from our aftersales team and look out for your refund POP.
Kind Regards,
Customer Service Team.
Cielo's reply21 Jan 2025, 16:34
Official
Dear Khangelani,
Thank you for bringing this to our attention,
We are sincerely sorry for the challenges you've faced with getting updates in regard to your refund.
Please note that your query has been escalated and your refund will be expedited.
Please anticipate a call from our aftersales team and look out for your refund POP.
Kind Regards,
Customer Service Team.
Thank you for bringing this to our attention,
We are sincerely sorry for the challenges you've faced with getting updates in regard to your refund.
Please note that your query has been escalated and your refund will be expedited.
Please anticipate a call from our aftersales team and look out for your refund POP.
Kind Regards,
Customer Service Team.
