Cielo | assembling a bed base for ticket *** - Missing Boxes

At the end of November we bought a few items from Cielo. Items were delivered a week later as communicated and expected. As part of the purchase was a bed which we were charged an additional R700 for assembling that bed. Once delivery was made, I had to contact the store to request a team to come assemble the bed, which I found to be odd. Nonetheless. I made that call and was informed that the team will be available without 2 to 5days post delivery. After a number of complaints calls made, a team came through to assemble the bed on the 4th of Dec only to find that not all components of the bed were delivered. The team left us with open boxes on my bedroom floor and was expected to jump over these boxes in order to move around my bedroom. There was no further communication from Cielo until we enquired about the delivery of the missing components and assembling of the bed on the 10th of Dec of which I was responded to as follows:

“Good day, My apologies for the delay. I have requested the date and time from our technical team. Once I receive a response I will advise.

Please reply to this email should you have any further questions and I will respond to you as soon as possible, alternatively, you may also contact our Customer Service Centre at ***with your ticket number as a reference.

Kind regards Tamia Naidoo Customer Service Agent ***”

I had to contact the store I made purchases from directly on the 12th just to table my complaints further. My sales consultant had to make a couple of calls only to find out they had ran out of stock and there was no communication to us the customer nor the sales consultant. To date, I am sitting with boxes of a bed that cannot be assembled due to missing components and money out of my account, and we are not talking little money here!

The service has just been ridiculously Horrible and all you get is excuses and blaming the fact that their warehouse is in PE and obviously the most famous “we apologise for the inconvenience” which do not help in any way.

I will NEVER buy from this shop ever again nor recommend this shop to anyone!

Unhappy and Frustrated client!