CN
Caleb N

1 reviews | Active since Jul 2025

31 Jul 2025, 20:59

Cielo, an arm and a leg for flimsy trash.

Absolutely pathetic quality products. Completely regret buying the Catalan dresser. So disappointed by Cielo who claims to be this high end exclusive furniture brand who in reality produces the cheapest and underwhelming products you can possibly imagine. We bought the “Acacia” Catalan dresser which in reality consists almost completely of chipboard and low quality rickety “acacia” planks. After transporting the dresser in a van and securing it and driving very safely with it, the structure collapsed and exposed the flimsy interior and tiny *****s keeping the dresser together. It really is a sad excuse for a dresser and the worst part is that Cielo is willing to charge a fortune for a product that in reality is worth a tenth of the price if even. Utterly utterly disappointed by Cielo. We will never purchase their products again. Just to add the cherry on top, their “technician” had absolutely no idea on how to fix the draw that kept opening and would not stay closed. He then proceeded to argue with us saying he completed the job. The job was not completed. The technician was eaqually pathetic as the product.

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Replies (1)
Cielo
Cielo's reply01 Aug 2025, 08:59
Official
Dear Caleb, 

Thank you for taking my call, 
We're truly sorry to hear about your experience and the disappointment with your Catalan dresser. 
This is far from the standard we aim to deliver. 
Your concerns have been noted, and we’d like the opportunity to investigate this further and make things right. 
Please refer to my email on your after-sales ticket for me to speedily assist you. 

Kind regards, 
Customer Service Team