Cielo-After Sales Service non existent

Item: Cielo
Rating: 1
Author: Corine B

Pathetic service!

Bought two couches, the one arrived completely damaged the other without any leg fittings.

I have been struggling for two months to get this sorted.

I have asked for a refund, phoned a couple of times. No service!

Would expect much better service of such an expensive shop.

Helpful (0)

Replies (1)

Cielo's replyOfficial

25 Jan 2022, 16:17

Dear Corine

Thank you for your review.

We would like to sincerely apologize for the customer service experienced by you and also for all the inconvenience caused.

Please note that we deem your customer experience as vital component of our business.

Please be assured that we take heed to your complaint and that we make every effort to continuously improve our customer service delivery.

We will address your areas of concern and revert back to you soonest.

Thank you for your patience and consideration in this regard.

Kind Regards
Customer Care

Cielo's reply25 Jan 2022, 16:17

Official